Customer Services Coordinator £22-24k Cambridge based, Shift pattern 4 on 4 off (7am – 7pm)
This is an exciting opportunity to join an expanding company
Working for a large privately owned corporation you will be working in their busy call centre handling inbound calls from clients
•Answer all inbound calls to the Fleet Service Centre within KPIs
•Prioritising work flow to maximize time efficiency, to meet productivity & quality targets
•Make sure all customers KPI’s and SLA’s are met when dealing with all requests
•Support the Fleet Services Manager with any tasks/requests as required by the demands of the Service Centre
•Arrange vehicle services, keeping them within date in support of the Compliance Administrator.
• Ensure all warranty items are issued to correct suppliers within reasonable timescales.
• Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles to resolve whilst maintaining cost controls.
• Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover.
•Previous experience within the automotive industry working with fleets/workshops is essential.
•Excellent communication skills
•Excellent computer literacy
•Ability to work as part of a team and on your own.
•Attention to detail
• Must be flexible and motivated
4 days on and 4 days off 7am 0 7pm